1. DO I NEED TO BE A REGISTERED MEMBER TO PLACE AN ORDER ONLINE?
No, you do not. You can place an order online as a guest. However, we recommend you become a member to save time filling out your details each time you order and also because your product may be discounted to members. You'll also be added to the mailing list and get discounts and voucher codes when we do online promotions.
2. CAN I CANCEL MY ORDER ONCE ITS BEEN PLACED ONLINE?
Usually, we do not allow this due to resources, but if we have the time to we'll accommodate customers as best we can.
1. WHAT CURRENCIES CAN I USE TO PLACE AN ORDER?
You can pay using various currencies. If you choose a currency from the drop down list in the top right corner of the page, all our prices will be displayed in that currency. When you come to pay for your order, you will be charged in the currency you have selected.
2. DO YOUR PRICES INCLUDE VAT IF I LIVE OUTSIDE OF THE EU?
VAT is not included in our prices for customers who live outside of the EU.
3. HOW CAN I PAY FOR MY ORDER?
We accept payment from most of the popular debit and credit cards: VISA, VISA Electron, MasterCard, Maestro, Delta and also PayPal.
CAN I HAVE MY ORDER DELIVERED TO AN ALTERNATIVE ADDRESS?
Yes, you can although you will still need to fill in the billing address where your card is registered to. A separate section will appear when completing your transaction for the delivery address i.e. place of work.
WHO WILL DELIVER MY PARCEL?
Royal Mail will be used for standard delivery, non-standard services will be couriers Interlink, DPD, and UPS. This applies to both UK and International customers.
1. WHAT IS THE RETURNS POLICY
UK buyers have 10 working days to return unwanted goods, international buyers have 14 working days for a refund. We recommend buyers send back items for a refund as we do not offer exchanges unless goods are damaged or faulty.
2. HOW DO I RETURN MY ORDER?
If you wish to return your order please do so by sealing the package up securely and folding the items. Send them back via recorded delivery to the returns address, as stated on your invoice, with a copy of your invoice inside the parcel. If you wish to send back using a courier service you will need to contact customer services, firstname.lastname@example.org for an alternative address.
3. WILL I BE CREDITED THE RETURNS POSTAGE COSTS?
We do not refund returns postage costs unless the items received were faulty in the first place or an order was sent out incorrectly by BWS LTD