Shipping policy

STANDARD DELIVERY
Orders received before 1 pm Monday to Friday will generally be shipped the same day with a 48 hour Despatch period. Orders received at the weekends will usually be shipped on a Monday with the exception of a Bank Holiday weekend when Tuesday despatch will apply.

If this is not possible for example an error has taken place when you have tried to pay, or an item is out of stock, you will be notified via email or a phone call.

A confirmation of shipping email is always sent once goods have been shipped with a tracking number from the postal service used.

*To track your order via Royal Mail click HERE to be taken to their Track & Trace facility. Make sure you have your tracking reference number to hand (available on your despatch confirmation e-mail) and follow the online instructions.

"We cannot authorize that parcels be left in bins, in sheds or over the fence. Items may be left with neighbours as long as the item is signed for".

UK DELIVERY

Deliveries are sent Recorded Delivery via InterLink or Royal Mail 48hr Tracked. A signature will be required on delivery otherwise the delivery company will leave a card through your door to enable you to re-arrange a suitable delivery time or collection from your local Post Office branch.

EUROPE & WORLDWIDE DELIVERY

We currently ship items to a variety of countries within the EU and the rest of the world. As with any other delivery each one needs a signature as they will be sent via Royal Mail International Signed For or via DPD. With countries outside of the EU parcels will usually be delivered within 5-10 working days.

DELIVERY ADDRESS

Your delivery address must be the same as on the credit card statement for the first order. Once this address is verified an alternative delivery address may be added i.e. place of work.