Shipping and Delivery Policy

At BWS Ltd, we aim to process and dispatch orders as quickly as possible.

We supply a wide range of welding equipment, consumables, tools and workshop machinery. Delivery arrangements may vary depending on the product, its availability, size and destination.

1. Order Processing and Dispatch

We aim to process orders promptly during our normal working hours, Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally be processed on the next working day.

Many stocked products are dispatched within 1–2 working days, although this is an estimate rather than a guaranteed dispatch period.

Some products are supplied directly from manufacturers or distributors and may require additional processing time.

If an item is unavailable or a significant delay is anticipated, we will contact you as soon as reasonably practicable.

Where appropriate, we may offer an alternative product, revised delivery estimate or cancellation and refund.

Nothing in this policy affects applicable statutory rights concerning delivery.

2. UK Delivery

We deliver throughout the United Kingdom using established parcel and freight carriers.

The delivery service used will depend on the size, weight, value and destination of the goods.

Delivery charges are normally calculated and displayed at checkout.

Where specialist transport is required, we may contact you to confirm delivery arrangements and any additional charges before accepting your order.

Delivery estimates are provided in good faith but are not guaranteed unless expressly agreed.

For consumer purchases, delivery will take place within the agreed period or, where no period has been agreed, without undue delay and within 30 days after the contract is formed, unless the parties subsequently agree otherwise.

Consumer rights relating to late or failed delivery remain unaffected.

3. Large Equipment and Pallet Deliveries

Certain products, including welding machines, compressors and workshop equipment, may require pallet or specialist freight delivery.

Depending on the equipment and carrier, delivery may be made to the kerbside or another agreed accessible unloading point.

Where specialist unloading equipment, such as a forklift, is required, we will advise you before accepting the order.

Customers should ensure that suitable delivery access is available and that any agreed unloading arrangements are in place.

For business customers, reasonable additional costs arising from failed deliveries caused by incorrect information, unsuitable access or unavailable agreed unloading arrangements may be charged.

Such charges will be explained and supported by reasonable evidence.

4. Direct Manufacturer and Supplier Deliveries

Some products are dispatched directly from manufacturers or suppliers.

Delivery times for these products may vary depending on supplier availability and transport arrangements.

Where a product is unavailable or a significant delay occurs, we will contact you to discuss the available options.

BWS remains responsible for meeting its contractual obligations, including applicable consumer delivery rights, when goods are dispatched by a third-party supplier.

5. Dispatch Confirmation and Tracking

Where tracking information is available, we will provide it once the goods have been dispatched.

Tracking details may be sent by email or made available through the relevant carrier.

Not all specialist freight deliveries provide conventional parcel tracking.

If you require an update on your delivery, please contact us with your order number.

6. Delivery Instructions and Safe Places

Customers may provide delivery instructions where supported by the carrier.

However, delivery to a safe place, neighbour or alternative location is subject to carrier arrangements and applicable law.

BWS cannot guarantee that specific delivery instructions will be followed.

For consumer orders, responsibility for goods passes in accordance with applicable consumer law.

Nothing in this policy transfers responsibility for goods to a consumer earlier than permitted by law.

7. Failed or Unclaimed Deliveries

If a delivery cannot be completed, the carrier may attempt redelivery or provide collection instructions.

Customers should follow the carrier’s instructions or contact BWS for assistance.

For business customers, reasonable additional costs resulting from failed delivery attempts, incorrect addresses or failure to collect goods may be charged where permitted by the contract.

For consumers, any additional charges and cancellation arrangements remain subject to applicable statutory rights.

8. International Delivery

BWS supplies products to selected destinations outside the United Kingdom.

International shipping availability and charges depend on the destination, product dimensions, weight and applicable transport restrictions.

Smaller international orders may be processed directly through our website.

Larger equipment and specialist international shipments may require an individual quotation.

Where an order is completed through a separate quotation and invoice, the delivery arrangements and any agreed terms will be confirmed in writing.

Customs and Import Charges

International shipments may be subject to customs duties, import taxes, clearance charges and other fees imposed by the destination country.

Unless expressly agreed otherwise, these charges are the responsibility of the customer, subject to applicable law and the information provided before purchase.

Customers should ensure that goods can lawfully be imported into their destination country.

International delivery estimates may be affected by customs clearance and local transport arrangements.

9. Incorrect or Damaged Deliveries

If goods arrive damaged, incomplete or incorrect, please contact BWS as soon as reasonably possible.

Where possible, please retain the packaging and provide photographs to help us investigate the issue.

For business deliveries, we ask customers to inspect goods promptly and notify us of any apparent damage or shortages without unreasonable delay.

Failure to report damage immediately does not automatically remove any statutory rights or contractual remedies that cannot lawfully be excluded.

Where BWS is responsible for damaged or incorrectly supplied goods, we will arrange an appropriate resolution in accordance with applicable law.

10. Contact Us

For delivery enquiries, please contact:

BWS Ltd
232 Briscoe Lane
Manchester
M40 2XG

Telephone: 0161 223 1843
Email: sales@basicwelding.co.uk

Please include your order number when contacting us.